Welcome to

Norris Family Grocers

With access to over 2000 Co-op products, alongside all your branded favourites, and of course including many Local products, we can offer you an extensive range of over 5000 products across Fresh Fruit & Veg, In-store Baked Bread & Cakes, Chilled Foods, Frozen Foods and Groceries.

We have many promotions available that change every 3 weeks which just adds to the value we can offer you when you shop Locally (We hope to have a selection of these visible on here soon)

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Coronavirus COVID-19

During the COVID-19 pandemic, we at Norris Family Grocers have taken steps to keep you and our staff safe.

We are open 07:30 – 21:00 (09:00 – 21:00 Sundays) 7 days a week and operating a 1 out, 1 in policy during busy times.

Local Products

Norris Family Grocers Delivery Information

Deliveries are available in the following areas
Niton, Whitwell, Chale, Godshill, St Lawrence, Ventnor

We only deliver Monday-Friday, to selected villages on allocated days.

NITON & WHITWELL DELIVERIES

Deliveries will be Monday, Tuesday, Thursday & Friday
Order by midday, at least one day before your required delivery.

CHALE

Deliveries will be Tuesday
Order by midday Monday

ST LAWRENCE

Deliveries to St Lawrence will be Thursday
Order by midday Wednesday

GODSHILL

Deliveries to Godshill will be Thursday
Order by midday Wednesday

VENTNOR

Deliveries to Ventnor will usually be Thursday
Order by midday Wednesday

SAME WEEK DELIVERY CUT-OFF DAY

All orders are welcomed to be sent in earlier than the above days and times. Any orders that are received after midday Thursday may have to roll over to the following week.

Shopping will be left in a box at your door/porch, we will knock the door to let you know your shopping is here. Your shopping will be in boxes or bags, whichever we have available.

MINIMUM SPEND

Minimum of £25 (ideally, but don’t panic, we will still deliver if we can) worth of GROCERIES before any alcohol, tobacco, lottery, etc is added on.

We will substitute all out of stocks with the closest available item, please state NO SUBS in the form below if you do not wish to receive an alternative.

PICKING & DELIVERY CHARGES

There will be a £3 picking charge for all deliveries

Niton, Whitwell £2 Delivery charge (total picking & delivery £5)

Chale, Godshill, St Lawrence, Ventnor £3 Delivery charge (total picking & delivery £6)

PAYMENTS

We will call for payment before goods leave the store, via debit, credit card over the phone

We will confirm back to you if we have a problem, this may not be straight away, but if you have received an auto-reply after you submitted this order, then we have got it. You may need to save us as a contact or check your spam/junk folder for the reply.

Lastly, we do not want to be entering your homes, we need to ‘keep our distance’ for the safety of all of us, you and us. We want to just deliver the groceries at the porch or entry door.

We know some customers are housebound, and perhaps cannot move easily, let alone carry shopping, rest assured we will do what we can, as safely as possible.

OUR SHOP IS OPEN

07:30 – 21:00 Monday – Saturday
09:00-21:00 Sunday

You can also find us on Facebook

Order Form

Please complete the form below for your order with each individual item, size and quantity listed. This will make it smoother to process your transaction.

One of the team will call you for payment prior to delivery.

Please note
A £3 picking charge is required for both collections & deliveries.
A £2 (Niton & Whitwell) or £3 (Chale, Godshill, St Lawrence & Ventnor) delivery charge will apply.

Your FULL Name (required)

Your Email

Telephone (required) - Landline and/or mobile.

Delivery or collection? (required)

Which town or village do you live in? (required)

A £2 delivery charge will be applied. This, including the £3 picking charge, comes to £5 plus your order.

A £3 delivery charge will be applied. This, including the £3 picking charge, comes to £6 plus your order.

Please select your preferred delivery day. You have selected Niton so this means you can select a Monday, Tuesday, Thursday or Friday delivery slot. Please select your preferred delivery day. You have selected Whitwell so this means you can select a Monday, Tuesday, Thursday or Friday delivery slot.Please select your preferred delivery day. You have selected Chale so this means you can only select Tuesday as your delivery slot.Please select your preferred delivery day. You have selected St Lawrence so this means you can select Thursday as your delivery slot.Please select your preferred delivery day. You have selected Godshill so this means you can only select Thursday as your delivery slot.Please select your preferred delivery day. You have selected Ventnor so this means you can only select Thursday as your delivery slot.
Address (required)

Any further information to help us find you, or where you wish your shopping to be left.

Collection times are between 09:00 & 19:00 7 days a week as longs as the following criteria is met:
Please note for same day collection, orders must be placed before 12:00 midday weekdays.
Orders placed after this time will be made available for the following weekday.
Orders for weekend collections MUST be made before 12:00 midday on Friday.
Any orders after this time will not be processed until the following Monday.

Prefered collection day & time

We will substitute all products where we are out of stock. You may put 'NS' (No Subs) next to any specific product in your list that you do not require a substitute for.
Do you accept substitutions, unless otherwise stated? (required)

We will deliver your shopping in our crates which we will need to unpack at your home. Unfortunately, we are still unable to enter your homes to unpack because of COVID, we need to protect you, our wonderful customers, as well as our staff.
You could have a box, tub or possibly an entrance porch where we could unpack your shopping. Just pop them out on your delivery day and we will unpack your shopping.

Your Order

If you can type your order out, grouping categories together, e.g. chilled, frozen, grocery, fruit & veg, this is very helpful and would be greatly appreciated.
More boxes will appear once you start typing.
An example of how to fill in the order form:

2

Hovis medium sliced white bread – 800g/large

3

4 Pints of local semi-skimmed milk

2

2 pints of Coop semi-skimmed milk

2

12 large eggs

1

8 bananas (green if possible)

Quantity

Item & Size

Looks like you have filled all 50 allocated fields, if you need to add more, don't panic, just add any remaining items below.

Any additional items or requirments?

Once you are happy with your order, please press 'I am happy with my order' and then click 'send your order' below and wait for an email confirmation.

I am happy with my order

Customer Feedback

Please send us your feedback, whether this is about the website, Home Deliveries, product requests, a query about your shopping, or just a general enquiry, please let us know as we always looking for ways to improve!

Let’s take the worry out of shopping

01 Create your shopping list

02 Fill out the form

03 Receive your shopping

Opening Hours

During the coronavirus pandemic, our opening times are constantly being adjusted to keep up with demand.

Check back here before you shop.

Open 7 Days a Week

Monday 07:30 – 21:00
Tuesday 07:30 – 21:00
Wednesday 07:30 – 21:00
Thursday 07:30 – 21:00
Friday 07:30 – 21:00
Saturday 07:30 – 21:00
Sunday 09:00 – 21:00

Where to find us

Norris Family Grocers
Newport Road
Niton
Ventnor
PO38 2DB

Telephone

01983 730275

Email

General Enquiries – [email protected]

Home Delivery Enquiries – [email protected]

Collection Enquiries – [email protected]